Reembolso y Política de Envío
1. Shipping Policy
- Peninsular 2/4 days
- Balearic Islands 2/5 days
- Canary Islands 4/7 days
- Europe 3/8 days
Please allow +24h for order preparation and delivery to the post office
1.1 Important notations
What happens if I have entered an incorrect shipping address or want to change it?
If you have entered an incorrect shipping address, please contact us at tropicdepartment@gmail.com before the order is shipped. Once the order has been shipped, it is very difficult to change it, there is a high chance that the product will return to our warehouse and we will have to send it again, we will not cover the shipping costs. However, if you have this problem, please contact us and we will do our best to solve it.
For any queries related to shipping and delivery, please contact us at tropicdepartment@gmail.com.
For orders shipped to the Canary Islands or outside the European Union, customs duties/taxes may be charged in some cases, and the buyer is responsible for paying any necessary taxes, VAT and customs fees that may apply to the shipment to their country.
If you do not agree with this, please refuse delivery, and the package will be returned to us.
TROPIC is not responsible for taxes, fees applied to shipping, or any fees applied at customs, so the buyer is responsible for paying the required amount.
2. Return Policy
TROPIC wants every member of the family to be satisfied with their jewelry, so if you have any problems with the product, please contact us immediately to resolve any issues at tropicdepartment@gmail.com.
TROPIC will cover the return shipping costs only if the order is received damaged or an incorrect item has been delivered. Our customer service team will verify the return request and will contact you with the corresponding instructions in case the return is approved.
2.1 Exchanges and returns
TROPIC's goal is to ensure complete customer satisfaction. If you are not completely satisfied with your purchase, you may return your item(s) in exchange for a Gift Card.
To make a return, the following conditions must be met:
Returns must be made within 7 days of delivery date. After the 7-day limit has passed, no exchanges or returns will be accepted.
Returned items must be unused and in their original condition.
The refund will be processed for the value of the purchased product, excluding shipping costs. Once the items are received, they will be inspected and a refund will be issued based on the condition of the returned items.
If an exchange is requested, the customer must purchase the desired item using store credit. TROPIC will not be responsible for the risk of loss or damage during return shipping.
Please feel free to contact us for further information and assistance regarding returns and exchanges.